Privacy Policy

1. Who We Are

J4 Water Works, LLC ("J4 Water Works," "we," "us," or "our") is a water well drilling, pump, and septic services company located in El Campo, Texas. We serve residential, agricultural, and commercial customers across Wharton, Jackson, Matagorda, Lavaca, Fort Bend, Colorado, Austin, Brazoria, and Victoria counties, as well as the Rio Grande Valley.

This Privacy Policy explains how we collect, use, and protect information you provide when you contact us, submit a service request, or communicate with us via our website, forms, phone, or text message.

2. Information We Collect

When you submit a service request or contact us, we may collect the following information:

• First and last name
• Phone number and email address
• Property address and county
• Property type (residential, agricultural, commercial)
• Services requested and urgency level
• Additional notes or details you choose to provide

We do not collect payment card numbers, Social Security numbers, or other sensitive financial or government-issued identification through our website or forms.

3. How We Use Your Information

We use the information you provide solely to:

• Respond to your service request and schedule work
• Send you a confirmation of your inquiry
• Follow up by phone, email, or text message regarding your request
• Communicate with you about your project or service appointment
• Improve our internal processes and customer service

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Text Message Communications (SMS)

By submitting your phone number through our service request form, you consent to receive text messages (SMS) from J4 Water Works related to your inquiry and service requests. This may include confirmation messages, follow-up communications, and appointment reminders.

Message frequency will vary based on your service inquiry. Standard message and data rates may apply depending on your mobile carrier and plan.

You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. After opting out, you will receive one final confirmation message and no further texts will be sent. To re-subscribe, reply START.

For help, reply HELP to any text message or contact us directly at (979) 320-4940 or info@j4water.com.

5. Email Communications

When you submit a service request, you may receive an automated email confirmation and follow-up communications from our team. You may opt out of non-essential email communications at any time by replying to any email with the word "unsubscribe" or by contacting us directly.

6. Data Storage and Security

Your information is stored securely using industry-standard cloud infrastructure. We take reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to fulfill your service request, comply with legal obligations, and support our business operations. If you wish to request deletion of your information, please contact us using the information below.

8. Third-Party Services

We use trusted third-party service providers to operate our business, including email delivery and SMS messaging platforms. These providers only receive the information necessary to perform their specific function and are not permitted to use your data for any other purpose.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of SMS or email communications at any time

To exercise any of these rights, contact us at the information provided below.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us